Customer Support Representatives (CONTRACT)

About Study.com

Study.com is the fastest-growing collection of lessons, articles, homework help resources, and courses on the Web. Our resources help a diverse audience do everything they need, including learn and practice elementary subjects, tackle tough homework problems, earn college credit, gain career skills, and more.

About Our Customer Support Representatives (Remote)

We’re looking for a Customer Support Representative who can provide prompt, friendly, and helpful responses to our users over email and phone. Our ideal remote customer support representative is creative, collaborative and responsive. You’ll answer user questions like:

  • How can I earn credit on Study.com?
  • Can you help me change my subscription information?
  • How do I assign lessons to my students?

Questions include subscription and billing help, tech support, website navigation guidance, and more.

Responsibilities:

  • Provide clear and helpful support to Study.com users by phone and email
  • Escalate time-sensitive and high-impact issues to in-house team as needed
  • Stay informed of Study.com’s latest developments to provide accurate information to users

Qualifications:

  • Experience in a customer support role, particularly providing customer support over the phone
  • Excellent spoken and written communication skills
  • Ability to work quickly with high attention to detail
  • Availability to work weekends.
  • Passion for Study.com’s mission to make education accessible to everyone, everywhere
  • Availability to work a minimum of 25 hours per week

Perks

  • Work from home
  • Flexible schedule; set your own hours
  • Full access to Study.com courses for you and your family
  • Compensation starts at $15 per hour

Benefits

This position will be payrolled through TargetCW. TargetCW will include the following benefits in their package.

  • Comprehensive medical, dental and vision plans, minimum of 30 hours/week to be eligible
  • 401(k) retirement plan, no minimum hours/week required for eligibility
  • Paid Time Off, paid based on average amount of hours per week
  • Holiday pay, based on average amount of hours per week
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